FAQs

  • What leasing options are available?

    We offer 6-15 month leases.

  • How much is the security deposit?

    Our standard deposit is $500- $1,500. We also offer a security deposit alternative program for higher deposits. Ask for details.

  • Are there any bed restrictions for the apartments?

    Waterbeds are not allowed at this time.

  • Is there an application fee?

    The application fee is $50 per applicant.

  • Are there Qualifications - income, credit history checks, criminal history, rental history, etc.?

    ​Income must be 3x the rent, 2 years of rental history may be verified, satisfactory credit report

  • Can I apply online?

    Yes, www.sterlinghills-apartments.com

  • What fees/deposits are due upon applying? Moving in?

    ​Application: $50 per adult, $150 Administrative fee Move in: Security Deposit, Rent, Prorated Rent, Pet fees/rent, Onboard cable/internet

  • How much of the security deposit is refundable?

    ​The security deposit is refundable. Security Deposit Alternative is non-refundable.

  • Do I have to pay first & last month's rent?

    ​No, you will pay rent for the month of move in or a prorate if it is after the 1st of the month.

  • How can I pay my rent? What forms of payment are acceptable?

    ​You can pay your rent online through the portal. Rent can be paid with e-check or debit/credit card. You may also pay at a MoneyGram location.

  • Is there a late fee for overdue payments? Is there a grace period?

    ​Late fee is 10%, late fee is assessed on the 6th

  • Is renter's insurance required?

    Yes, we require $100,000 personal liability.

  • Are utilities included?

    ​No utilities are included

  • What utilities are not included in the rent?

    ​Electric, Water and Gas are set up and billed directly with the utility companies.

  • What costs are not included in the rent?

    ​Cable/Internet-$64/mo, Trash, Pest Control will be billed to your account by a third party billing service.

  • Are the apartments furnished? What is included?

    Our homes come with stove, refrigerator and dishwashers for your convenience.

  • Do you have items I can rent?

    ​We offer 5x10, 10x10, or 10x15 storage units.

  • Are corporate rentals available?

    Yes we do offer corporate homes ask for details.

  • Under what circumstance can a landlord terminate your lease?

    ​The lease can be terminated for non-payment or lease violations.

  • What happens if I need to move out before my lease expires?

    ​Early terminations will require 60 day notice and termination fee of 1 months rent.

  • Can the apartment be listed on AirBnB?

    No

  • What are the occupancy limits?

    ​2 per bedroom plus 1

  • Can the apartment be sublet?

    ​No

  • How often is there a rent increase?

    ​Your rent can only increase at renewal time.

  • What is the average cost for utilities each month?

    Depending on the floorplan, utilities fluctuates each month

  • What are your application requirements?

    ​We run a credit and criminal background check. One year employment history with income. Student Financial aid can be considered.

  • When is rent due?

    ​Rent is due on the 1st of each month. Pay on-time every month with FLEX PAY!

  • Are there any fees associated with moving in or moving out?

    ​Move in: $50 application fee, $150 administrative fee, plus a security deposit, Move-out: Early move out fee equal to 2 month's rent. Check our website for specials!

  • What are hours of the leasing office?

    ​Monday-Friday : 8:30-5:30 Sat: 10:00-5:00 Sun: Closed

  • What are the hours for the fitness center?

    Currently, same as office hours

  • What are the hours for the business center?

    ​Our business center is open during office hours.

  • What are the hours for the pool?

    Monday-Friday 10am to 8pm, Saturday & Sunday 9am to 9pm

  • Do you have a Dog Wash Station?

    Yes!

  • Is storage included?

    ​Our townhomes and lofts have storage on patio, other rental storage available.

  • What property amenities are included?

    ​Pool, Fitness Center, Basketball Court, Laundry, Bark Park, Outdoor Game Area, Playground

  • Do you offer valet trash service?

    No

  • Do you offer recycling?

    ​Recycling is not currently available.

  • Do you have free internet/WiFi?

    No

  • What internet service options are available?

    ​OnBoard/Spectrum

  • Do you have cable?

    Yes

  • Can I reserve your community room?

    ​We do not have a community room available.

  • Do you have package lockers/how do I get my packages?

    Due to COVID-19, you will pick up your package at post office. FedEx and UPS should deliver to your door.

  • What are pool hours and seasonal availability?

    ​Our pool hours are 10am-10pm, May through September.

  • Is there a fee or permit required for parking?

    No

  • Is parking assigned?

    No

  • Do you allow pets? What is the pet policy?

    Dogs and Cats are permitted. A total of two pets are allowed per household. Sterling Hills utilizes petscreening.com for all animal screening prior to move-in and renewal. A non-refundable pet fee of $300 is required per pet, and pet rent is $25 per month per pet. Pet rent is based on petscreening.com recommendations. Dog Breed Restriction List: Pit Bulls, Staffordshire Terriers, Rottweilers, Presa Canarios, Chows, Doberman Pinschers, and Akitas.

  • I have a noise complaint. Who do I contact?

    ​Leasing Office or Courtesy Officer

  • What is the smoking policy? Can I smoke in my apartment? Is there a designated smoking area?

    ​Smoking in the designated area at pool.

  • I need emergency maintenance. Who do I call?

    ​Call the leasing office, follow prompts for emergency maintenance.

  • I have a non-emergency maintenance issue. Who do I contact?

    ​Call the leasing office or you can place non emergency work orders on the online portal.

  • What is the parking situation?

    ​1 spot per licensed driver on the lease, up to 2.

  • What do I do if someone parks in my parking spot?

    ​We do not offer assigned parking.

  • What is the policy for guest parking?

    There is an overflow parking for your guest.

  • Are there building quiet hours?

    ​Our quiet hours are 10pm till 8am.

  • What decorations or changes to the apartment are prohibited?

    ​Contact leasing office for details

  • Are there fees for using the communal spaces?

    No

  • Can residents put personal grills on their balconies?

    ​Yes, grill must be at least 10 ft away from the building when in use.

  • Are there restrictions for what can be put on balconies or patios?

    ​Contact leasing office for details

  • What is the procedure for moving out?

    ​60 Day written notice required

  • Is there public transportation nearby?

    No

  • Are you near any transportation routes? Which ones?

    No

  • What school district serves the community?

    ​We are in the Happy Valley School district.

  • Are stoves gas or electric?

    ​Electric

  • Do kitchen sinks have a garbage disposal?

    ​No

  • What kinds of washers and dryers do in-apartment hookups accomodate?

    ​Our homes can accommodate full size washer and dryers.

  • Do apartments have dishwashers?

    Yes each home includes a dishwasher.

  • What brand are the kitchen appliances?

    ​Most appliances in your home will be Whirlpool, Amana, or GE.

  • Does the apartment come with a microwave?

    No

  • Is there a bathtub or just a shower? Are they together or separate?

    ​Our homes offer a 1 piece shower and tub combination.

  • Do apartments have USB outlets?

    No

  • How old are the appliances?

    ​Varies