Ratings & Reviews
Resident Reviews
|Recommended: NoNot Worth The Money — The rent here is way above market value for what you get. My neighbor is apparently a hoarder so I get his overflow of cockroaches. Cigarette smoke is constantly coming into the apartment from God only knows which neighbor, it rains in my apartment and one month later no one has come to fix it. Awful trashy place to live. I am moving to the Reserve, which is actually worth the money and it only costs 100usd more for near double the size and infinitely better amenities. Don't fall for this hole.
response from property -Thank you for taking the time to post your review, Angela Sisson. We apologize that you had a bad experience with bugs in your apartment. We aim to help our residents and improve our community. We would like to personally address your concerns. Please contact our Main Office.
Kind Regards,
Sterling Hills Management Team.
|Recommended: YesLiving — not a bad place. had small issues with the ac but other than that all is good
Jeremy,
Thank you so much for the review! We are so glad that you are enjoying being part of our apartment community. Please do feel free to reach out to us if you are still having issues with the ac or any other issues that may come up.
Best regards,
Sterling Hill Management Team
|Recommended: YesGreat Job — Keep doing things like that, everyone is so nice, the maintenance service response is really quickly and did a great job
Hello Pamela,
Thank you for taking the time to leave us a review. We appreciate the 5-star rating and kind words! Our staff members strive to provide the highest standard of customer service, and our maintenance team works hard to ensure that repairs are completed in a timely manner. If you have any further feedback, please feel free to reach out to us at sterlingh[email protected].
Best,
Sterling Hills Management Team
|Recommended: YesReview — I walk everyday, and I like that it is safe. It's a great place to live. I really appreciate the staff and the maintenance, they are not like employees it's like family.
We appreciate your feedback Bonnie! We are absolutely delighted to hear that you've had positive experiences with both our office and maintenance staff. We're happy to hear that you feel safe and comfortable in our community as well. It is our goal to provide a safe living space for each of our residents. We are eager to receive more feedback, please call us at (423) 929-0711 or contact us via email at sterlinghillsl[email protected]!
Take care, Sterling Hills Management Team
|Recommended: NoCan you say slum lord that's what Ronda the manager is. She is rude and nasty old hag. She treats her maintenance staff like shit. I lived there for a year and a half. There is dog shit everywhere.
The gutters have trees growing out of them. The place needs power washing and siding is falling off of the buildings. Drugs deals going on two doors down from me people coming and going all times of day and night. I would stay clear of this place.
The photos on their web site have to be 20 years old or photo shopped big time. The pool that they boast of was closed most of the summer. My A C compressor failed and Ronda would not replace it for 3 weeks this was July so beware.
Daniel, thank you for providing this feedback! We deeply regret you had a negative experience with our staff. Here, at Sterling Hills, we work diligently to hire cooperative, kind, and experienced individuals to oversee our residents' needs and our beautiful apartment homes. We value you, and your satisfaction. We would like to personally address your concerns as soon as possible. Please call us at (423) 929-0711. Thank you again.
Best Wishes,
Sterling Hills Management Team
|Recommended: YesHighly Recommend — Sterling Hills is a great quiet community. The grounds are beautiful, the staff is super helpful and friendly, and our townhouse is perfect.
Thank you for taking the time to write your review, Sarah. We are pleased to hear that you have had a good experience with our office staff, and enjoy our beautiful grounds. It is our goal to achieve ratings such as yours by upholding a high level of customer satisfaction as well as providing a clean living environment for all our residents to enjoy. Thank you, again, for your review.
Kindest regards,
Sterling Hills
Management Team
|Recommended: YesSterling Hills — Great place to live but could use better maintenance. Been waiting for outlets to get fixed for weeks. Said they would return with contractor and never did.
Thank you for posting your review, Morgan. We are sorry to hear that you have had a negative experience with our maintenance staff in regards to your outlets. Please call our office @ 423-929-0711 or send an email to [email protected] so we may discuss this with you.
Kindest regards,
Sterling Hills
Management Team
|Recommended: YesPayment Problems — I keep having problems with payment. I will not use Plaid because I do not give my banking info to any 3rd parties. I try to pay but keep getting routed to Plaid. I also do not like the multiple fees that keep being added to my rent, including a fee to pay the rent.
Bobby,
Thank you for the review. We are so sorry to hear that you are having a negative experience with not being able to pay rent. Please contact us at (423) 929-0711 or email us at [email protected] so we can help you to resolve the rent payment issues..
Best wishes,
Sterling Hills Management Team
|Recommended: NoDishonest Property — This property lied to me about what apartment I was going to walk into. Many times I asked to see one like I am going to be moving into and every time, it was either we don't have one like that open for you to see or the tenant hasn't moved out yet so we can't show it until the tenant has moved out, but what they had on their website was exactly what I would be getting. I personally visited the property 2 weeks prior April 1st to moving in and nobody was living there. Again I asked to see it and they said the tenant hadn't vacated the apartment yet. The day I was to move in, I walked in the apartment and it was not like what I saw on the site, this apartment had no fireplace and no back patio which both were what I wanted . I complained about it and they said they would give me 48 hours to move out and they wouldn't charge me for breaking the lease where am I going to go within 48 hours . The day after I moved in I asked both of my neighbors when was the last time they saw the tenant and they said she moved out about a month ago. I went to the office to find out what is going on and the again lied to my face saying how would the neighbors know that, they wouldn't see her all the time. That gave it away there, I took that as the tenants couldn't be trusted on their word. All things I found wrong were not fixed and the maintenance crew didn't clean up after themselves. Wood particle dust all over my microwave where they fixed a cabinet in the kitchen, drywall dust and paint chips where they fixed the towel rack in the bathroom, where they tightened the shower rod end caps and they left many of the items on my list undone haven't returned . The people that live above me have no respect for the people below them, I can hear very footstep, every drop of something, at all times day or night. Top it off, 910 for that apartment especially missing a fireplace that I would have to pay gas for or back patio area. The only compliment I have is that keep the property clean and neatly manicured. I would not and will not recommend anyone renting from them. With those prices to me they are taking advantage of people during this so called pandemic when there is a huge shortage on apartments to be rented from Johnson City to Greeneville. Terrible, you should be ashamed of your company, plain and simple.
Glenn
Thank you for taking the time to leave us this review. We are deeply saddened to hear that we didn't get you the 5-star experience we strive to give every resident. We want to make this right, please reach out to us so we may further discuss your review.
Warm Regards,
The Sterling Hills
Management Team.
|Recommended: YesHome Sweet Home — I have absolutely enjoyed every moment I spent living here in Sterling Hills. I am beyond satisfied with the experience since the first day I called to inquire about my unit. I was able to reach them directly and discuss my application, and the process between then and my move-in was very organized and stress free. They even wrote me a card congratulating me on my move up here from Florida I was shocked to find that my unit was cleaner and more spacious than I thought. I feel very at peace here, I enjoy taking my walks around the neighborhood every day and there are birds everywhere, which adds to the zen. The office staff have been super reliable and helpful during my time here and I am thankful for their dedication to making every resident here happy safe. If you have the opportunity to live here, especially in one of the newly remodeled units, I am sure you will agree with me when I say it's a great place to live. 5 stars
Thank you for reaching out, Gabriela. We are absolutely delighted to hear you had an excellent move-in experience. Our team works diligently to ease the stress of moving.
Warmest regards,
Sterling Hills Management Team
|Recommended: YesSterling Hills — very quiet nice people
Greetings Staci,
We pride ourselves on growing to meet the needs of our residents. We invite you to tell us more about your experience and thoughts regarding our community. You can reach out directly at (423) 929-0711 or [email protected]. We are here for the residents. Have a great day.
Warm Wishes,
The Sterling Hills Management Team
|Recommended: Yes174 Unit — Convenient location
Carlos,
Thank you so much for the review! We are so glad that you are enjoying our property location with everything that is close by. We work very hard to keep our location clean and well maintained for our residents to enjoy.
Best regards,
Sterling Hills Management Team
|Recommended: YesUnit 174 — Excellent location and service
On behalf of our entire team, thank you. We love hearing about our residents enjoying our amazing location! Our team works extremely hard to provide a great experience for our residents.
Warm Regards,
The Sterling Hills
Management Team.
|Recommended: YesRating — We love living here
Hi Nancy! Thank you for your review. We are so glad to hear that you are having a great experience and enjoying your home.
The Sterling Hills Management Team.