Ratings & Reviews

Overall Rating

4
(32 reviews)
93.8% of customers recommend this property

Rating Per Category

Parking
Noise
Grounds
Construction
Maintenance
Staff

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Resident Reviews

submitted by Joshua J. - |Recommended: NoGreat at First, New Mgt Comp New Probs — The apartment in and of its self is mediocre and outdated but it was in a good location and did have a fireplace. Parking has increasingly become an issue, the parking lot itself is in poor repair with new potholes forming nearly weekly. They will not accept payment in the office you have to do it online, where they charge you outrageous convenience fees for paying online. Rent is never what it says on the lease agreements, and is different every single month I've been here over 2 years now with different fees being assessed ffrom pest control Which hasnt been in my home since COVID to Trash pick up. They do nothing to prevent and stop theft from vehicles, they do nothing to those whose dogs leave waste on the sidewalks they do nothing to the people that continue to leave large furniture or other items in front of the trash dumpsters. The pool has been closed all year and they stopped accepting packages in the office which means having to fight with the post office. They did not go down in rent, but instead found a different way to charge even more in rent. Maintenance Staff, while nice and polite, have no idea what they are doing or are preventing from fixing things the right way. in the last year, they have had to replace my HVAC unit, no less than 6 times. Since Covid, I have had little to no interaction with the office staff, aside from occasional emails. They are nice and I'll give them credit for that. From time to time I can hear the neighbor's but it is an apartment that's to be expected. The water company charges OUTRAGEOUS Prices because this property is outside the city limits., this has nothing to do with the apartments themselves but it's worth mentioning. I use More or less the same amount of water as I did living in another city I never received a water bill for more than 55 there, Here I have not seen a water bill for less than 120. Overall I feel like I would warn someone away from these apartments as they simply are not worth the overpriced rent and overpriced water bill. I won't be renewing my lease when it's up.
submitted by Donna B. - |Recommended: YesAlmost Perfect — Very nice place to live very quiet and safe area. The office and maintenance staff are very friendly and professional and go out of their way to assist with any problems, questions or concerns. The grounds are well maintained all year round. I am very glad we decided to settle here.
submitted by William D. - |Recommended: YesProfessional, Good Maint. Staff, Bad media package — The noise levels are pretty good, can only hear neighbors when they are being extra loud. Parking is not great in winter time because even though each unit gets a couple spaces and tags, the office does not enforce it and causes issues for people who ACTUALLY live here. The maintenance staff is exceptional and are very quick to respond, as well as they are very friendly. And while they need to step up in regards to the the parking, the office staff has been very helpful and friendly. The apartment itself is great with only a few little wear and tear issues you'd find anywhere. The MANDATORY media package though is atrocious. We were guaranteed that we would have speed strength regarding the wifi signal for gaming before we signed contracts and that aspect has been severely disappointing. Tried twice with a help desk but could not get online games up to speed i.e. 3-5 second buffers in live game sessions . I think its unfair that it is required as we have to pay for a second internet service just to make games things playable and videos streamable. Even the charter technician same company as required package said that the one in place for all residents was very weak. The grounds of the property are great, but could benefit from some pet wastes stations as there is a lot of dookie visible along the side of the roads. Without the required 70 a month cash burn I would give this place a 9 but as it stands a 6.5 is the highest i would rate this place.
submitted by Anita J. - |Recommended: YesI enjoyed my stay here, and met some friendly people. — Very nice place to live.
submitted by Victoria H. - |Recommended: YesGood — It’s nice living here..
response from property -Hi, Victoria. Thank you for your review. We are so glad to hear that you are having a great experience and enjoying your home. Warmest Regards, -The Sterling HiIls Management Team.
submitted by James G. - |Recommended: YesAlright for the cost — Older buildings, with little to no updating of interior. Thin walls. Grounds are well maintained, just wish the buildings themselves were give the same investment. Very kind staff with pretty good communication. Internet's stellar.
response from property -Thank you for reaching out. We are always looking for ways to improve the quality of living for our residents. We encourage you to stop by the office or contact us so that we can solve any unresolved issues you may have. -The Sterling Hills Management Team.
submitted by Jakob M. - |Recommended: YesAmazing place to live — Sterling Hills is clean and well maintained. I had a few issues when I moved in but the maintenance staff fixed everything almost immediately. Everyone I've met here has been very kind and inviting. It quite so you don't have to worry about being bothered.
response from property -Jakob, Thank you for your review. We love hearing that you have not had any problems with noise while residing in our community., We work hard to keep our communities peaceful and free of disturbances. Warm wishes, Sterling Hills Management Team
submitted by Carlos H. - |Recommended: YesWell worth the price — Great place, and well worth the price.
response from property -On behalf of our entire team, thank you Carlos Hernandez-Baez! We're happy to hear that you appreciate we have been able to provide a cost-effective place for you to live, and you've enjoyed the atmosphere of our apartment community. If you would like to leave more feedback, we would be delighted to hear from you. Email us at sterlinghillsleasing@mresmgmt.com. Thank you again, The Sterling Hills Team!
submitted by Tobi Y. - |Recommended: YesWe enjoy the quietness and the views. — I would tell anyone who is interested in living here that, so far, it has been a very nice place to live. The townhouses are nice, the office staff are friendly, and they are quick to take care of any issues that may come up. The maintenance staff are also friendly, helpful, and efficient. I think one of the best things about living here is the views of those East TN mountains. I also like that our particular townhouse is located where I can see my children from our patio when they are playing at the playground. I am also looking forward to the new family gathering area currently under construction.
response from property -Thank you for your review, Tobi. We are happy to be able to provide a family-friendly atmosphere here and our staff strive to provide friendly service. We are happy to have you as a resident. Warmest Regards, - The Sterling Hills Management Team
submitted by Kortney B. - |Recommended: YesOverall satisfied — Beautiful grounds. Great staff Maintenance Is always handled promptly and effectively.
response from property -Kortney! We really appreciate your review! We're glad to hear that you feel your home is situated in a beautiful place and that you've had a great experience with our staff. We'll continue to be of assistance however we can. If you have any suggestions or would like to tell us more, give us a call at (423) 929-0711. Have a great day! -The Sterling Hills Management Team
submitted by Cassidy W. - |Recommended: YesOne of the best apartments in the tri-cities — I have lived at Sterling Hills for almost three years now and it has been a very pleasant experience. Any problems we may have had with our apartment was promptly fixed by the friendly and professional maintenance crew. The staff here genuinely care about their residents and community. Each month they offer cool promotions or giveaways which is something I've never experienced at prior apartment homes. They've been taking the Covid-19 threat seriously and keep everything spotless Very pet friendly too with a cute dog park to let your dog out to stretch their legs.
response from property -Cassidy, Thank you so much for the review. We are so glad that you had a wonderful experience with the staff and maintenance being able to respond to your requests on time. Our team works so hard to make sure we handle the requests on time and that we keep our property well maintained. Best regards, Sterling Hills Management Team
submitted by Larae T. - |Recommended: YesNice place for an apt complex — It's quite and decently kept up. No complaints but it is an apartment complex
response from property -Larae, Thank you so much for your review. We love hearing that you have not had any problems with noise while residing in our community. We work very hard to sustain a peaceful community for our residents to enjoy. Warm wishes, Sterling Hills Management Team
submitted by Judy S. - |Recommended: YesLove it Quiet, peaceful and a beautiful setting. — I've been here almost 2 months and so far I love it. It's quiet and peaceful. Staff and maintenance crew are responsive and polite. The apartment isn't new and is showing signs of wear and tear so I think the rent is a little high. But, for me, the setting and scenery make up for it.
response from property -Thanks for your feedback, Judy. We are happy to here that our staff has been incredibly helpful. We do appreciate your input on how we can improve our community. Have a wonderful rest of your day, the Sterling Hills
submitted by Brandon W. - |Recommended: YesA fantastic neighborhood — Layouts are compact, but countless storage and closet options help keep everything put away and keep rooms open. Layouts are fantastic in design and offer unique options compared to other neighborhoods. Work orders are done in a timely manner. Large amount of green space that is well kept and enjoyable to look at. Parking lots look like parties happen often with trash often being left in parking lots. Perhaps if offered dumpster in parking lot opened both sides instead of one it could help. Most places are beautiful to look at, however some show no effort to pick up messes or keep exterior areas of home clean. Overall, the positives heavily outweigh the negatives and the experience of belonging to a fun, enjoyable community is fantastic.
response from property -Thank you for taking time to post this review. We appreciate your feedback and are so pleased to hear about your 5-star living experience with us. We value you as a part of our community. Warmest Regards, Sterling Hills
submitted by Cortnee L. - |Recommended: YesLiving in Sterling hills is great, its always clean and quiet — This is an easy place to live where you can have privacy and a nice place to walk around.
response from property -Thank you for leaving us a review! We are glad you are enjoying our community. We pride ourselves on our great location, we are happy to hear you are loving your privacy. If you have any other feedback, please contact us. Thanks again! - Sterling Hills

The views and opinions expressed herein are solely those of the original authors and other contributors. These views do not reflect the views of Sterling Hills, its owners, managers, agents, employees or content providers. No representation or warranty, express or implied, is made or given by Sterling Hills, its owners, managers, agents, employees or content providers regarding safety, accuracy, completeness or suitability of the information or material expressed herein for any particular purpose