Ratings & Reviews

Overall Rating

4
(56 reviews)
87.5% of customers recommend this property

Rating Per Category

Parking
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Resident Reviews

submitted by Bobby C. - |Recommended: YesPayment Problems — I keep having problems with payment. I will not use Plaid because I do not give my banking info to any 3rd parties. I try to pay but keep getting routed to Plaid. I also do not like the multiple fees that keep being added to my rent, including a fee to pay the rent.
response from property -Bobby, Thank you for the review. We are so sorry to hear that you are having a negative experience with not being able to pay rent. Please contact us at (423) 929-0711 or email us at sterlinghillsleasing@mresmgmt.com so we can help you to resolve the rent payment issues.. Best wishes, Sterling Hills Management Team
submitted by GLENN J. - |Recommended: NoDishonest Property — This property lied to me about what apartment I was going to walk into. Many times I asked to see one like I am going to be moving into and every time, it was either we don't have one like that open for you to see or the tenant hasn't moved out yet so we can't show it until the tenant has moved out, but what they had on their website was exactly what I would be getting. I personally visited the property 2 weeks prior April 1st to moving in and nobody was living there. Again I asked to see it and they said the tenant hadn't vacated the apartment yet. The day I was to move in, I walked in the apartment and it was not like what I saw on the site, this apartment had no fireplace and no back patio which both were what I wanted . I complained about it and they said they would give me 48 hours to move out and they wouldn't charge me for breaking the lease where am I going to go within 48 hours . The day after I moved in I asked both of my neighbors when was the last time they saw the tenant and they said she moved out about a month ago. I went to the office to find out what is going on and the again lied to my face saying how would the neighbors know that, they wouldn't see her all the time. That gave it away there, I took that as the tenants couldn't be trusted on their word. All things I found wrong were not fixed and the maintenance crew didn't clean up after themselves. Wood particle dust all over my microwave where they fixed a cabinet in the kitchen, drywall dust and paint chips where they fixed the towel rack in the bathroom, where they tightened the shower rod end caps and they left many of the items on my list undone haven't returned . The people that live above me have no respect for the people below them, I can hear very footstep, every drop of something, at all times day or night. Top it off, 910 for that apartment especially missing a fireplace that I would have to pay gas for or back patio area. The only compliment I have is that keep the property clean and neatly manicured. I would not and will not recommend anyone renting from them. With those prices to me they are taking advantage of people during this so called pandemic when there is a huge shortage on apartments to be rented from Johnson City to Greeneville. Terrible, you should be ashamed of your company, plain and simple. Glenn
response from property -Thank you for taking the time to leave us this review. We are deeply saddened to hear that we didn't get you the 5-star experience we strive to give every resident. We want to make this right, please reach out to us so we may further discuss your review. Warm Regards, The Sterling Hills Management Team.
submitted by GABRIELA G. - |Recommended: YesHome Sweet Home — I have absolutely enjoyed every moment I spent living here in Sterling Hills. I am beyond satisfied with the experience since the first day I called to inquire about my unit. I was able to reach them directly and discuss my application, and the process between then and my move-in was very organized and stress free. They even wrote me a card congratulating me on my move up here from Florida I was shocked to find that my unit was cleaner and more spacious than I thought. I feel very at peace here, I enjoy taking my walks around the neighborhood every day and there are birds everywhere, which adds to the zen. The office staff have been super reliable and helpful during my time here and I am thankful for their dedication to making every resident here happy safe. If you have the opportunity to live here, especially in one of the newly remodeled units, I am sure you will agree with me when I say it's a great place to live. 5 stars
response from property -Thank you for reaching out, Gabriela. We are absolutely delighted to hear you had an excellent move-in experience. Our team works diligently to ease the stress of moving. Warmest regards, Sterling Hills Management Team
submitted by STACI C. - |Recommended: YesSterling Hills — very quiet nice people
response from property -Greetings Staci, We pride ourselves on growing to meet the needs of our residents. We invite you to tell us more about your experience and thoughts regarding our community. You can reach out directly at (423) 929-0711 or sterlinghillsleasing@mresmgmt.com. We are here for the residents. Have a great day. Warm Wishes, The Sterling Hills Management Team
submitted by Carlos C. - |Recommended: Yes174 Unit — Convenient location
response from property -Carlos, Thank you so much for the review! We are so glad that you are enjoying our property location with everything that is close by. We work very hard to keep our location clean and well maintained for our residents to enjoy. Best regards, Sterling Hills Management Team
submitted by Carlos C. - |Recommended: YesUnit 174 — Excellent location and service
response from property -On behalf of our entire team, thank you. We love hearing about our residents enjoying our amazing location! Our team works extremely hard to provide a great experience for our residents. Warm Regards, The Sterling Hills Management Team.
submitted by Nancy B. - |Recommended: YesRating — We love living here
response from property -Hi Nancy! Thank you for your review. We are so glad to hear that you are having a great experience and enjoying your home. The Sterling Hills Management Team.
submitted by Deborah D. - |Recommended: YesGreat — Everything is great.
response from property -Deborah, Thank you so much for the rating! We would love to hear more of your opinion regarding our apartment homes. Warm regards, Sterling Hills Management Team
submitted by James G. - |Recommended: NoRebuild — Buildings so old and literally falling apart regularly. Gorgeous location that I love but absolutely hate the quality of the buildings. Amazing internet and service. Laundry facilities not well maintained and damage clothing. Staff are pretty great. Gym is great.
response from property -Thank you for leaving this review, James. We really appreciate the feedback of our residents. Here at Sterling Hills, we pride ourselves on our popular amenities, we are happy to hear that you have enjoyed them. On behalf of our entire team, we hope we can continue to provide a great renting experience for years to come. If you have any other comments, contact us at (423) 929-0711. Best Regards, Sterling Hills Management Team
submitted by James M. - |Recommended: NoAverage Place To Live — It ok but not great.
response from property -James, Thank you for the ratings! We would love to hear more of your feedback regarding our apartment homes. Warm regards, Sterling Hills Management Team
submitted by Daniel R. - |Recommended: YesComfortable Living At Sterling Hills — Very happy with our apartment. The office staff has been so helpful, and the quick response from the maintenance dept guys is very much appreciated. Highly recommend
response from property -Daniel, Thank you so much for the review! We are so glad that you appreciate our staff and maintenance team for helping you out. We work very hard to always be there for our residents and help them with getting their issues resolved quickly. Warm regards, Sterling Hills Management Team
submitted by Eric R. - |Recommended: YesWonderful — It’s a great place
response from property -Eric. Thank you for taking the time to recommend us. We are so happy you have enjoyed your time here. We strive to provide a place where our residents can be happy to call home. Kind Wishes, Your Sterling Hills Management Team
submitted by Tadeusz K. - |Recommended: YesBest Rental Property — Very quiet and clean place, neighbors are nice, maintenance and staff in the office very friendly and helpful. Swimming pool is very clean, maintained every day. We enjoy very much staying here.
response from property -Tadeusz thank you for your review. We are so glad to hear that you are having a great experience with our team and enjoying your home. Sincerely, the Sterling Hills Management Team.
submitted by Marc C. - |Recommended: YesBeautiful And Quiet — Beautiful quiet
response from property -Marc, Thank you for your review. We are so glad to hear that it has been beautiful and quiet for you. We invite you to share more of your experiences and thoughts on the community. If you wish to do so you can contact us directly at (423) 929-0711 or sterlinghillsleasing@mresmgmt.com have a wonderful day. Best Wishes, The Sterling Hills Management Team
submitted by Ruth B. - |Recommended: YesMore Trash Cans, Pet Waste Containers Put In. — I could hear my neighbors through the walls all the time. Parking was kind of a nightmare cause my neighbors had at least 4-6 cars at their apartment on a regular basis. The same people who would not pick up after their dogs. Cigarette butts everywhere as well. The ladies in the office were the absolute best, always pleasant and got things taken care of very quickly. Rhonda bent over backwards when it came to taking care of her tenants.
response from property -We are sorry to hear about your experience here with us and invite you to call us to discuss your concerns further. We care about our residents and aim to address all issues as they are brought to our attention. We appreciate your feedback and thank you for taking time to post this review. Warmest Regards, Sterling Hills

The views and opinions expressed herein are solely those of the original authors and other contributors. These views do not reflect the views of Sterling Hills, its owners, managers, agents, employees or content providers. No representation or warranty, express or implied, is made or given by Sterling Hills, its owners, managers, agents, employees or content providers regarding safety, accuracy, completeness or suitability of the information or material expressed herein for any particular purpose