Frequently Asked Questions

How much is the security deposit?

Our standard deposit is $500- $1,500. We also offer a security deposit alternative program for higher deposits. Ask for details.

What leasing options are available?

We offer 3-15 month leases.

What are your application requirements?

We run a credit and criminal background check. We also verify rental history, employment history with income.

Is there an application fee?

The application fee is $50 per applicant.

Are there Qualifications - income, credit history checks, criminal history, rental history, etc.?

Income must be 3x the rent, 2 years of rental history may be verified, satisfactory credit report

Can I apply online?

What fees/deposits are due upon applying? Moving in?

Application: $50 per adult, $150 Administrative fee Move in: Security Deposit, Rent, Prorated Rent, Pet fees/rent, Onboard cable/internet

How much of the security deposit is refundable?

The security deposit is refundable. Security Deposit Alternative is non-refundable.

Do I have to pay first & last month's rent?

No, you will pay rent for the month of move in or a prorate if it is after the 1st of the month.

When is rent due?

Rent is due on the 1st of each month.

How can I pay my rent? What forms of payment are acceptable?

You can pay your rent online through the portal. Rent can be paid with e-check or debit/credit card. You may also pay at a MoneyGram location.

Is there a late fee for overdue payments? Is there a grace period?

Late fee is 10%, late fee is assessed on the 6th

Is renter's insurance required?

Yes, we require $100,000 personal liability.

Are utilities included?

No utilities are included

What utilities are not included in the rent?

Electric, Water and Gas are set up and billed directly with the utility companies.

What costs are not included in the rent?

Cable/Internet-$64/mo, Trash, Pest Control will be billed to your account by a third party billing service.

Are the apartments furnished? What is included?

Our homes come with stove, refrigerator and dishwashers for your convenience.

Are there any bed restrictions for the apartments?

Waterbeds are not allowed at this time.

Do you have items I can rent?

We offer 5x10, 10x10, or 10x15 storage units.

Are corporate rentals available?

Yes we do offer corporate homes ask for details.

Under what circumstance can a landlord terminate your lease?

The lease can be terminated for non-payment or lease violations.

What happens if I need to move out before my lease expires?

Early terminations will require 60 day notice and termination fee of 1 months rent.

Are there any fees associated with moving in or moving out?

Move in: $50 application fee, $150 administrative fee, $500 security deposit, Move-out: Early move out fee equal to 1 months rent

Can the apartment be listed on AirBnB?


What are the occupancy limits?

2 per bedroom plus 1

Can the apartment be sublet?


How often is there a rent increase?

Your rent can only increase at renewal time.

What is the average cost for utilities each month?

Depending on the floorplan, utilities fluctuates each month

What are hours of the leasing office?

Monday-Friday : 8:30-5:30 Sat: 10:00-5:00 Sun: Closed

What are the hours for the fitness center?

Currently, same as office hours

What are the hours for the pool?


What are the hours for the business center?

Our business center is open during office hours.

What property amenities are included?

Pool, Fitness Center, Basketball Court, Laundry, Bark Park, Outdoor Game Area, Playground

Do you offer valet trash service?


Do you offer recycling?

Recycling is not currently available.

Do you have free internet/WiFi?


What internet service options are available?


Do you have cable?


Can I reserve your community room?

We do not have a community room available.

Do you have package lockers/how do I get my packages?

Due to COVID-19, you will pick up your package at post office. FedEx and UPS should deliver to your door.

Is storage included?

Our townhomes and lofts have storage on patio, other rental storage available.

What are pool hours and seasonal availability?

Our pool hours are 10am-10pm, May through September.

Is parking assigned?


Do you allow pets? What is the pet policy?

Dogs and Cats are permitted. A total of two pets are allowed per household. Sterling Hills utilizes for all animal screening prior to move-in and renewal. A non-refundable pet fee of $300 is required per pet, and pet rent is $25 per month per pet. Pet rent is based on recommendations. Dog Breed Restriction List: Pit Bulls, Staffordshire Terriers, Rottweilers, Presa Canarios, Chows, Doberman Pinschers, and Akitas.

I have a noise complaint. Who do I contact?

Leasing Office or Courtesy Officer

What is the smoking policy? Can I smoke in my apartment? Is there a designated smoking area?

Smoking in the designated area at pool.

I need emergency maintenance. Who do I call?

Call the leasing office, follow prompts for emergency maintenance.

I have a non-emergency maintenance issue. Who do I contact?

Call the leasing office or you can place non emergency work orders on the online portal.

What is the parking situation?

1 spot per licensed driver on the lease, up to 2.

Is there a fee or permit required for parking?


What do I do if someone parks in my parking spot?

We do not offer assigned parking.

What is the policy for guest parking?

There is an overflow parking for your guest.

Are there building quiet hours?

Our quiet hours are 10pm till 8am.

What decorations or changes to the apartment are prohibited?

Contact leasing office for details

Are there fees for using the communal spaces?


Can residents put personal grills on their balconies?

Yes, grill must be at least 10 ft away from the building when in use.

Are there restrictions for what can be put on balconies or patios?

Contact leasing office for details

What is the procedure for moving out?

60 Day written notice required

Is there public transportation nearby?


Are you near any transportation routes? Which ones?


What school district serves the community?

We are in the Happy Valley School district.

Are stoves gas or electric?


Do kitchen sinks have a garbage disposal?


What kinds of washers and dryers do in-apartment hookups accomodate?

Our homes can accommodate full size washer and dryers.

Do apartments have dishwashers?

Yes each home includes a dishwasher.

What brand are the kitchen appliances?

Most appliances in your home will be Whirlpool, Amana, or GE.

Does the apartment come with a microwave?


Is there a bathtub or just a shower? Are they together or separate?

Our homes offer a 1 piece shower and tub combination.

Do apartments have USB outlets?


How old are the appliances?


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